CUSTOMER SUPPORT
Returns & Warranty
Return eligibility and warranty coverage can vary by product, manufacturer and fulfillment partner. We want customers to have the correct process before anything is shipped back.
Before returning a product
Please contact sales@nextrobo.ca before sending any item back. Do not return products directly to a manufacturer, distributor or warehouse unless NextRobo or the applicable support team has provided the correct authorization and return instructions.
Damaged, defective or incorrect items
If an order arrives damaged, defective or materially different from what was ordered, contact us promptly with your order information, a description of the issue and photos where helpful. We will work with the applicable supplier or manufacturer to determine the correct next step.
Manufacturer warranties
Many products sold by NextRobo are supported by a manufacturer warranty. Coverage, duration, exclusions and claim procedures differ by brand and product. Product-specific manufacturer warranty terms control where applicable.
Change-of-mind returns
Eligibility for non-defective returns depends on the product and supplier terms in effect for that item. Restocking fees, return shipping costs or other conditions may apply. Contact us before purchase if return flexibility is important to your decision.
Need help?
Email sales@nextrobo.ca with your order number and product details and we will help identify the appropriate support or return process.